Refund Policy

7-Day Size Exchange Policy

At Elcera, we offer a 7-day exchange policy only for size-related issues. You may request an exchange within 7 days of receiving your order.

Eligibility for Exchange

To be eligible for an exchange:

• The product must be unused, unworn, unwashed, and in the same condition as received.
• All original tags and packaging must be intact.
• A valid receipt or proof of purchase is required.
• A clear video of the parcel opening is mandatory for exchange requests.

Exchange Conditions

• Exchanges are accepted only in case of size or damage issues.
• Customers will bear both-side shipping charges (return & reshipping costs).
• Exchange requests without prior approval will not be accepted.

How to Request an Exchange

To initiate an exchange, please contact us at:

Email: info@elcera.com

Please include your order details along with the parcel opening video in your email.

Once your request is approved, we will provide further instructions for the exchange process.

For any exchange-related queries, feel free to contact us at the same email address.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and do our best to resolve it promptly.

Exceptions / Non-Returnable Items

We cannot accept exchanges or returns if the damage was caused by not following the care instructions.

Unfortunately, exchanges or returns are not accepted on:

• Sale items
• Gift cards