Exchange Policy

At Elcera, we do not offer returns or refunds on any products. We only provide exchanges for size or fitting issues, subject to the conditions below.

24-Hour Size Exchange Policy

If you experience a size or fitting issue, you may request an exchange within 24 hours of receiving your order.

Eligibility for Exchange

To be eligible for a size exchange:

• The exchange request must be made within 24 hours of delivery.

• The product must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• A valid order confirmation or proof of purchase is required.

• A clear parcel opening video is mandatory for all exchange requests.

Exchange Conditions

• Exchanges are accepted only for size or fitting issues.

• No returns or refunds will be accepted under any circumstances.

• Customers are responsible for both the return shipping and reshipping charges.

• Exchange requests submitted after 24 hours of delivery will not be accepted.

• Exchanges without prior approval from our support team will not be processed.

How to Request an Exchange

To request a size exchange, please contact us at:

Email: info@elcera.com

Please include:

• Your order number

• The required size for exchange

• A clear parcel opening video

Once your request is reviewed and approved, our team will provide the next steps.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with your order details and a parcel opening video. Our team will review the issue and provide an appropriate resolution.

Non-Exchangeable Items

Exchanges will not be accepted for:

• Products damaged due to improper use or failure to follow care instructions.

• Sale or clearance items.

• Gift cards.

• Requests made after 24 hours of delivery.

• Products that have been used, washed, altered, or are missing original tags or packaging.